[fredw]

Hello,

Yesterday I complained to the Belgian operator; before being connected to a
live human voice I had to press about 10 digits, or how they are trying to
discourage you from lodging a complaint. The ‘she’ on the phone started
saying that there was nothing wrong with access to country code 66, but I
gave her a number she could test. I suspected already that there was an
administrative (financial) problem between Thai and Belgian operator which
was technically blocking the calls.

After receiving the message you just sent me I dialled, without much
conviction or hope, the hotel in Chiang Mai and after a few rings I got a
live human voice saying “Sawadee kaa”, after which I called my usual
correspondent in zone 53 and, oh miracle, I also got a live human voice at
the end.
Problem solved after several days, not normal if you ask me, that it took so
long.
Once again, thanks for your patient and continuous assistance, in our
society we are no longer used to that.

[fredw]

Thanks for your response.
I know of course that from abroad the 0 in front of 53 should not be used.
I just tried the hotel number in Chiang Mai and it is again the some story,
2 rings followed by a (to me) not understandable voice message.
The number I have been trying is 00 66 53 243915 Rimping Village Hotel. As I
am a regular customer in that hotel I was actually intending to send them an
email to inform them that they cannot be reached from abroad, and asking
them to inform their local operator.

I just tried another hotel where I go every year in the Phuket zone and it
is the same story: 00 66 76 428900 Khaolak Beach Resort.
I cannot but conclude that there is something wrong within the Thai network,
at least with the access from abroad.

[Author]

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