Thanks Dan. I passed this information along to them via email.. I hope they have some luck. I have a feeling the problem was they didn’t prefix the Santiago number with a 0, which I only learned about after visiting this page: https://www.howtocallabroad.com/codes.html
As far as the toll-free number that is listed on the calling card, do you have any ideas how it should be dialed? Maybe drop the 116 and just dial starting from 800? or prefix the 116 with a 0? or drop the 116 and prefix the 800 with a 0? The 116 in that number just seems odd to me.